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Our Terms Shape How Your Account Works

When you open an account with supercoin88, these terms define what you can do in the lobby, how your deposits and withdrawals flow, and what happens if something…

Account access depends on local lawDeposits via DANA, OVO, GoPay, QRISWithdrawal verification required
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supercoin88 Our Terms Shape How Your Account Works
GET IN TOUCH

How to Reach Us About Your Account

If you have a question about these terms or need clarification on your account rights, our support team is here to help. We respond to requests through multiple channels and keep your account running smoothly. Contact us directly if you need to dispute a charge, verify a withdrawal or understand a policy detail.

Team online

Live Chat

Open the chat widget in the lobby during our support hours. Our team responds to account and policy questions in real time. Available most hours; check the support page for your region's schedule.

Email Support

Send detailed questions about your account, deposits or withdrawals to our support email. We aim to reply within 24 hours. Include your account username and the date of the transaction for faster resolution.

Account Settings

Update your profile, verify your identity, and review your deposit and withdrawal history directly in your account dashboard. Changes to your personal details require verification for security.

YOUR DATA SECURITY

How We Protect Your Account and Information

These terms include how we handle your personal information, verify your identity before withdrawals, and keep your account secure.

Identity Verification

Before your first withdrawal, we ask for proof of identity. This protects both your account and our payment flow. Upload your ID through the account settings page; verification usually takes under an hour.

Data Retention

We keep your account data for the duration of your membership and for 7 years after closure for regulatory compliance. Transaction records are retained for audit purposes. You can request deletion of dormant account data where local law permits.

Encryption and Security

Your login credentials and payment information are encrypted end-to-end. We use industry-standard SSL protocols on all deposit and withdrawal pages. Never share your password or 2FA codes with anyone claiming to be supercoin88 staff.

Deposit and Withdrawal Logs

Every DANA, OVO, GoPay and QRIS transaction is recorded in your account history with timestamps. You can dispute a transaction within 30 days of the date it appears in your account.

Account Suspension Rights

We may suspend your account if we detect unusual activity, failed verification, or breach of these terms. You'll receive notice and can appeal through support. Suspension does not delete your funds; they remain in your account balance.

Policy Change Requests

If you believe a term unfairly affects your account, contact our support team with details. We review player feedback on policy and, where local law permits, can discuss exceptions or adjustments to your account settings.

Questions About Your Account Terms

Real players in Makassar and across Indonesia ask us practical questions about how our terms affect their accounts, deposits and withdrawals. Here are the answers we give most often.

Yes. If you breach the terms – for example, using false identity details, attempting multi-account fraud, or exceeding our dispute limits – we can close your account. Your balance is frozen while we investigate. If you believe the closure was unfair, appeal through support within 14 days.

Yes. You can add or remove DANA, OVO, GoPay and QRIS payment methods in your account settings at any time. New payment methods require one test deposit to verify. Withdrawals must go back to the method you used for the deposit, where possible, for anti-fraud reasons.

A withdrawal is valid if your account is verified, your balance exceeds the amount you're requesting, and no active dispute or investigation is pending. The withdrawal goes to your registered payment method. Processing times depend on DANA, OVO, GoPay or QRIS clearing times, usually under 5 minutes.

Our terms define how account balances work and how disputes are handled. Slot features and time-limited promotions are covered under separate promo terms on our site. Always check the promo board in the lobby for current details before placing stakes on any promotional offer.

These terms apply from the moment you open your account until you request closure. If we update the terms, we notify you by email and in-app. You have 30 days to review changes; continued use means you accept them. Closed accounts remain subject to these terms for dispute and data-retention purposes.

We provide these terms in English. If you need clarification on a specific section, our support team can explain it in simpler terms or point you to the relevant section. We aim to answer language or clarity questions through live chat within a few minutes.

Contact our support team with the transaction ID and date. We review all disputes within 48 hours. If the charge was unauthorized, we can reverse it and re-credit your account. Disputes must be raised within 30 days of the transaction date to be considered valid under these terms.

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