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Your Account, Your Data, Your Rights

We built supercoin88 around clear policies on account access, payment verification and data protection.

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supercoin88 Your Account, Your Data, Your Rights
REACH US DIRECTLY

Contact Paths for Legal & Account Questions

Team online

Email Support

Send account or legal queries to our support team at [email protected]. We respond within 4 business hours with clarification on your agreement, data access or withdrawal status.

Live Chat – Available 09:00–23:00 WIB

Open chat from your account dashboard to ask about policy compliance, data requests or account closure steps. Our team confirms actions in writing after chat resolution.

Phone Support – +62 877 8834 1488

Call during business hours (09:00–21:00 WIB, Monday–Friday) to discuss verification holds, payment disputes or legal document requests in Indonesian or English.

HOW WE PROTECT YOU

Data Security, Cookies & Account Control

Data Encryption

Your login credentials, payment details and identity information travel over TLS 1.3 encryption. Stored account data is hashed; we never retain full card numbers or banking PINs after verification.

Cookie Policy

Session cookies keep you logged in on your device; preference cookies remember your language and game filter settings. You can clear cookies in your browser settings; we'll ask for re-login on your next visit.

Account Access Rights

Request a full copy of your account data—deposits, withdrawals, bets and profile details—by emailing [email protected]. We deliver it within 10 business days in a machine-readable format.

Data Retention

Active account data stays on file for the duration of your membership. After account closure, transaction records are archived for 5 years to meet regulatory requirements; personal data is deleted after 90 days.

Device Verification

New login locations trigger a one-time verification code sent to your registered email. Confirm the code in the browser prompt to complete login; this step protects against unauthorised access.

Privacy Officer Contact

Submit data-subject requests, correction notices or privacy complaints to [email protected]. We acknowledge receipt within 2 business days and resolve requests within 30 days where local law permits.

Your Rights & Policy Answers

Yes. Your transaction history appears in the Wallet section of your account dashboard and can be filtered by date or payment method. For a full legal export covering all account activity, request it via [email protected] and we'll send a certified report within 10 business days.

Dormant accounts stay open and retain your balance; however, where local law permits, we may impose a small monthly maintenance fee after 24 months of inactivity. You can reactivate at any time by logging in. We'll email you reminders at 6 and 12 months before any fee is applied.

You can close your account immediately through Settings > Account > Close Account. Remaining balance will be returned to your registered payment method within 7 business days. Personal data is deleted after 90 days; transaction records are kept for 5 years per regulatory requirements.

Player funds are held in segregated accounts separate from operational accounts. Access or eligibility depends on local law. We recommend withdrawing unused balances regularly and keeping your payment method updated so funds can be returned swiftly if any event requires account settlement.

Contact [email protected] with your account number and the transaction ID in question. We'll retrieve the server log for that session, compare it to your client-side records and respond within 5 business days. If an error is confirmed, we credit your account immediately.

Email and phone can be updated from Settings > Profile anytime. Legal name changes require document verification; send a copy of your ID to [email protected] and we'll update your account once confirmed. This typically takes 2–3 business days.

Accounts are personal and non-transferable; only the registered holder may access funds or place bets. If you need someone to manage your account, they must contact [email protected] with notarised power-of-attorney documents. Approval depends on local law and is handled case-by-case.

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